PHV:
The wait time fee is £0.25/minute after the required 2 free minutes. The maximum wait time is 5 minutes, so there are 3 chargeable minutes.
Black Cab / Taxi:
For fixed fare trips originating from Heathrow Airport, the fee applies for every minute after the first 3 minutes, for up to 10 minutes.
Both:
You will only be eligible for waiting fees on completed trips.
We don't expect you to wait more than the maximum chargeable time as the passenger will stop being charged.. After the maximum chargeable time , you may choose to continue to wait, or, choose to cancel and receive the cancellation fee.
If you cancel, you'll only receive the cancellation fee, instead of any waiting fees accumulated while waiting.
When will I be paid my waiting fees?
Currently, waiting fees are paid only once per week, in your Tuesday payment, for any fees accumulated during the previous calendar week (Monday-Sunday).
What are waiting fee adjustments?
Passengers often report drivers starting waiting time before arrival, leading to unfair charges and a poor experience. Waiting time should begin only when you're at the correct pick-up point and ready for the passenger.
If it starts too early, we'll deduct the fees to ensure fair pricing. Our system tracks this to make necessary adjustments.