You no longer need to contact us to have parking fees for the airport reimbursed! It’s now completely automated. Here’s how it will work:
- Passengers will see these fees included in their overall quote when booking for the airport
- The fees will be paid automatically. Do not add this to the metered fare when in-app payment is requested
- Heathrow fixed fares, the fees will be paid separately. The fixed fares will remain unchanged for now while we work on improving these prices. As a result, you will earn £5 more on these fixed fares!
- You’ll see these fees in your earnings on the app and separated on your invoices
- These fees are commission-free
In the event the requested payment is a 'Non-App Payment' the passenger will see this reflected in the quote before booking. It's up to you to ensure this is charged to the passenger.
Non-App Payment Metered Fares: At the end of the journey add the fee to the metered fare and charge the passenger directly. When completing the journey in the app, enter only the metered fare.
Non-App Payment Fixed Fares (Heathrow Only): The total shown is now the fixed fare + the Airport fee. Please charge the full amount shown to you, the fee is then split out and you will not be charged a commission for this fee.
Rates for Airport fees are as follows:
Drop off
- Heathrow - £5.00
- Gatwick - £5.00
- Stansted - £7.00
- Luton - £5.00
- London - No charge
- Edinburgh - £5.00
- Manchester - £5.00
Pick up
- Heathrow - £7.50
- Gatwick - £5.00
- Stansted - £10.00
- Luton - £5.00
- London City - £6.90
- Edinburgh - £5.00
- Manchester - £6.00
Please note that:
- We do not offer pick-up at London Southend airport
- We do not operate an airport queueing system, so parking fees for longer than 10 minutes are at your own expense
In the unlikely event that your airport parking fee is not automatically applied in the app, complete the following:
-
- Take a screenshot of the trip
- Send the screenshot to our Driver Care Team and use the subject line 'Missing Airport Fee'