To change your driver profile picture, request it via our in-app Chat:
- Open the app and go to ☰ > Help > Help Centre > Chat
- Select Account Management > Account updates & changes > Update account information > Update profile picture
- Send your photo using the "+" (plus) option
The photo must meet the following requirements:
- Passport photo with a neutral background (white or similar) and of good quality (sharpness)
- The face must be fully visible, without sunglasses or hats
- No objects or places in the background
As this photo will be seen by passengers when they book a trip, your photo will only be accepted if deemed appropriate by our Driver Care Team.
Alternatively, you can update this by visiting our Driver Centre:
Black Cab (Taxi)
51 Great Suffolk Street, Southwark SE1 0BS (parking is available at the garage behind the centre):
Monday: 9:30 - 17 Hs
Tuesday: 9:30 - 17 Hs
Wednesday: 10:30 - 16:30 Hs
Thursday: 9:30 - 17 Hs
Friday: 9:30 - 17 Hs
*Closed between 13 and 14 Hs every day*
It's your responsibility to ensure that you get your photo updated, should you significantly change your appearance.