If you are having problems with the app when terminating your trip, please contact our Support Team via chat.
There are two ways to contact our Driver Care team:
- Through the Freenow app: access the Help section for instant guidance, quicker solutions and tailored support.
- Via the Help button: located in the bottom right corner of our support page - recommended if you don't have access to the Freenow app.
*We suggest that you bookmark the link to our form in your web browser for quick access whenever you need it: