Payment/Adjustment Queries

When will I be paid?

What is ONSI’s On-Demand Pay Benefit?

How can I see what I've earned?

I haven’t received my payment

How do FREENOW tips work?

I think my payment was incorrect

I've received a negative adjustment. What does this mean?

Why is the fare in my app different to the fare in my payment statement?

How do month-end payments and invoices work?

When will trip fees/bonuses/credits be paid?

Can I receive tips from passengers?

What are waiting fee adjustments? (PHV only)