How do driver ratings at Freenow work?
What affects my driver rating?
How can I boost my driver rating?
How do driver ratings at Freenow work?
Your driver rating is the average rating given by individual passengers on your last 100 trips (or total trips if fewer than 100).
At the end of each trip, and up to 48 hours after the trip has ended, passengers can rate (anonymously) the driver from 1 to 5 stars.
New drivers start with a rating of 5, which will often fluctuate until 50-100 rated journeys have been completed. As your number of rated trips grows, changes in your rating will be smaller. Cancelled trips and unaccepted requests do not affect your overall rating.
To review your current rating, follow the steps below:
- Scroll up on the main screen
- Tap 'Statistics'
- View a breakdown of your ratings
Why are ratings important?
To ensure a high-quality experience for everyone on the network. Drivers with low ratings will risk being deactivated from the platform.
What affects my driver rating?
At the end of each trip, the passenger can rate you from 1 to 5 stars. We encourage passengers to provide ratings that reflect their overall trip experience. A 5-star rating is the highest rating a driver can receive.
Areas the passenger may base their rating on:
- Condition of the vehicle
- Navigation
- Driving
- Communication
Important: Cancelled trips and unaccepted requests don't affect your overall rating, as the average can only include trips that the passenger rated once the trip is completed.
How can I boost my driver rating?
Here are some tips to boost your driver rating:
- Keep your vehicle clean, well-maintained, and scent-free
- Keep the conversation polite, professional, and respectful
- Open vehicle doors and/or boot for passengers
- Provide bottled water, snacks, gum, mints, and cell phone chargers
- Help with luggage and bags when it’s safe to do so