Less than 7 days after the trip
Wait for the passenger to contact you. Passengers can contact you via the app, up to 7 days after the trip has been completed. Then, you'll be able to arrange a mutually convenient time and place to return the item.
More than 7 days after the trip
In case a passenger reports a lost item in your vehicle after 7 days of the trip, you may receive an email and SMS from us. Access the link sent to gather more information.
If you don't receive any notification, please drop the item in the place indicated below:
-Taxi
- London > TfL Lost Property office: Stephenson St, London E16 4SA (09-15:30hs, Monday-Friday); or at your local police station*.
- Rest of the country > Your local police station*.
-PHV
- Driver Centre: 47-51 Great Suffolk St, London SE1 0BS
- Your local police station*.
After, indicate to us via chat which one and share the copy of the deposit receipt if provided so we can inform the passenger.