Less than 7 days after the trip
Passengers can contact you via the app, up to 7 days after the trip has been completed. We suggest holding onto the item for 7 days, since the passenger may try to reach out to you.
If they do, you'll be able to arrange a mutually convenient time and place to return the item. Your phone number is anonymised, so the passenger will not have access to your real contact number.
More than 7 days after the trip
If you cannot arrange a drop-off with the passenger, return the lost item to TfL's Lost Property Enquiry service or to your local police station. Please let us know by contacting our Driver Care Team, so we can inform the passenger.
It's important to let you know, that if a passenger reports a lost item indicating your trip details, you may receive a link via email and/or text message from our Not Lost platform. Tap the link they send to gather more information and help users to retrieve their belongings. We appreciate your help with this, in advance!