Less than 7 days after the trip
Wait for the passenger to contact you. Passengers can contact you via the app, up to 7 days after the trip has been completed. Then, you'll be able to arrange a mutually convenient time and place to return the item.
More than 7 days after the trip
Drop the item in the place indicated below:
-TAXI Driver
- London > TfL Lost Property office: Stephenson St, London E16 4SA (09-15:30hs, Monday-Friday); or at your local police station*.
- Rest of the country > Your local police station*.
-PHV Driver
- Driver Centre: 47-51 Great Suffolk St, London SE1 0BS
- Your local police station*.
* Indicate to us which one and share the copy of the deposit receipt if provided so we can inform the passenger.
In case a passenger reports a lost item in your vehicle after 7 days of the trip, you may receive an email and SMS from our Not Lost platform. Access the link sent to gather more information.