Here are a few tips to make sure you receive offers via the Freenow driver app. Jump straight to specific instructions by clicking on the suggestions below:
Allow location access
To be offered trips, the Freenow Driver app needs access to your location. You’ll have to adjust the settings on your mobile device.
Top tip: Make sure your device has the latest version of the app installed.
iOS
- Select 'Settings'
- Scroll down to find the Freenow app
- Select 'Location'
- Choose 'Always'
Android
- Select 'Settings'
- Scroll down to find the 'Apps' section
- Scroll down to find the Freenow app
- Select 'Permissions'
- Choose 'Location'
- Select 'Allow only while using the app'
Get online/active
To get online, slide the toggle button from left to right. The button will change to green. This will let us know that you're available to accept offers.
Enable notifications
iOS
- Go to your phone settings and open 'Notifications'
- Select Freenow
- Ensure that the Allow notifications toggle is to the right/turned on
- Below this ensure that the lock screen, notification centre and Banners are ticked
- Further down the screen sounds and badges should be to the right/turned on
Android
- Go to your phone 'Settings' and open 'Notifications'
- Select Freenow
- Ensure that the Show notifications toggle is to the right/turned on
- Scroll down to the bottom of the page and select 'Push notifications'
- When on the Push notification page, select Notification style and choose Sound and pop-up from the drop-down menu
- Select 'Allow only while using the app'
Enable notification sounds
Make sure you get a notification sound whenever you receive an offer:
- Open the Freenow Driver app
- Tap on the 'Menu' icon (three lines) in the bottom right corner
- Tap on 'Settings'
- Select the sound you want
Top tip: Make sure the sound volume is turned up on your mobile device!
Other helpful suggestions
- Check you're in your approved service area.
- Consider driving to an area in the city with higher demand.
- Make sure that your driver's documents, including your driver’s licence, or vehicle documents have not expired. Check out our steps on how to update your documents here.
- Double-check that you’re using the Freenow Driver app (not the Freenow Passenger app).
Still not receiving any offers? Feel free to contact our Driver Care Team directly via chat.
To chat with us, go to our 'Help' section in the app and open a new conversation. If you need help with a trip, make sure to select the relevant booking.