If a passenger encounters issues with payment
✔️ Ask the passenger to verify if their saved card has expired or contains errors.
✔️ If necessary, take them to a nearby ATM to withdraw cash.
If the passenger still doesn’t pay or leaves without paying
Unfortunately, in the event of non-payment, Freenow cannot assist you in recovering the amount.
- Collecting payment is the driver's responsibility. Before ending the trip, always confirm that the payment has been received.
- The passenger’s selected payment method is displayed on the offer card, so you’ll know in advance how they intend to pay.
- If you prefer to avoid cash payments, you can disable the cash payment option in your account via the 'Offer Preferences' icon on the main navigation screen.
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You can block the passenger to ensure you no longer receive trip requests from them.
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Additionally, please report the incident to us so we can take appropriate action and help prevent similar issues in the future.