Because your outstanding balance is currently over €200, we've temporarily paused the cash-work option on your driver app while we help you arrange a clear payment plan.
Your cash-work option will be restored as soon as we see steady progress on your balance or once an agreed payment plan is set up.
How to get your non-app payment access back immediately
To restore your cash-work option right away, you can clear your balance using one of the two options below:
Option 1: Pay the full balance at once
- Sign and return the official acknowledgement letter and SEPA direct debit form sent to your email
- Once returned, we'll set up your direct debit collection
First payment details: this includes your base aged debt plus any standard revenue share accrued from cash trips in the week before the payment run.
Example: €1,000 aged debt + €100 revenue share from that week's cash trips = €1,100 collected in the first payment.
Option 2: Set up a flexible payment plan
- Sign and return the acknowledgement letter and SEPA direct debit form outlining your agreed payment schedule
- Once completed, your payment plan starts right away
Weekly payment details: each weekly payment includes your fixed instalment toward the old debt plus any standard revenue share accrued that week.
Example: €200 fixed instalment + €150 revenue share from that week's work = €350 collected for that week.
Need help choosing or setting up your plan?
To get started with a payment plan or ask any questions, get in touch with us through the chat.
To chat with us, go to our 'Help' section in the app and open a new conversation. If you need help with a trip, make sure to select the relevant booking.