We require your vehicle's V5C Document or the E-logbook from your rental company.
If you have recently acquired your vehicle or the name and/or address on your Logbook do not match the name and/or address on your PHV, we will accept the completed New Keeper Slip/Confirmation of Registration (section 6 of your Logbook) for 2 months from the date of issue/sale or transfer.
V5C
The V5C is a document that shows who the registered keeper of a vehicle is and provides details used to determine if your vehicle is eligible for Electric Class.
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- Old version: We require the 2nd page of the document
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- New version: We require the 2nd and the 3rd page of the document
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Requirements if owned:
- Must be a colour photo of the original document showing all four corners
- Your personal details, the vehicle make, vehicle model and vehicle registration on the V5C Logbook must match the details on your Private Hire Vehicle Licence (PHVL), Private Hire Driving Licence (PCO) and your FREENOW profile.
- If you have the old version (see above) - submit the second page
- If you have the new version (see above) - submit the second and third page
Requirements if rented:
- The vehicle make, vehicle model and vehicle registration on the V5C Logbook must match the details on your Private Hire Vehicle Licence (PHVL) and your FREENOW profile
- If you have the old version of the V5C Document (see top of page) - submit the second page
- If you have the new version of the V5C Document (see top of page) - submit the second and third page
E-logbook
If you rent your vehicle, you may be provided with an E-logbook rather than a V5C logbook. This is valid for 28 days.
Requirements:
The vehicle brand, vehicle model and vehicle registration on the E-Logbook must match the details on your Private Hire Vehicle Licence (PHVL) and the vehicle on your FREENOW profile.
New Keeper Slip (NKS)
- Old version - we can only validate “Section 10”
- New version - we can only validate “Section 6”
Confirmation of registration
Requirements if submitting a New Keepers Slip/Confirmation of Registration:
- The vehicle make, vehicle model and vehicle registration on the New Keepers Slip must match the details on your Private Hire Vehicle Licence (PHVL) and your FREENOW profile
- Must show the date of sale
- Is only valid for 2 months from the date of sale
Common reasons for rejection
- Submitting an old or not the most recent logbook
- Submitting only the second page of the new V5C version
- Submitting an expired E-logbook from a rental company
- Confirmation of registration older than 2 months
- Submitting a scanned version when the vehicle is owned
- Submitting a New Keeper Slip which is older than 2 months from the date of sale
Note: When updating vehicle documents, your documents are only submitted to our team when all of the documents are updated. For example, if your vehicle has two expired/missing documents, our team will not receive the vehicle to validate until the second document is uploaded.
To view and update your Driver or Vehicle Documents now, head to our FREENOW Portal.