There are two ways to contact our Driver Care Team:
- Through the Freenow app: visit our Help section and chat for instant guidance, quicker solutions and tailored support.
- Via the Help button: located in the bottom right corner of our support page - recommended if you don't have access to the Freenow app.
Business hours
Please note that our support team's business hours are from 09:00 to 18:00, Monday to Friday.
Need to speak about your PHV driver profile?
If you've got questions about your existing PHV driver profile, you can schedule an online appointment with one of our UK specialists.