To charge a trip follow the next steps:
- Upon reaching the destination, tap 'Arrived' and the 'Take payment' button
- Enter the fare amount and press 'Continue'
- Tap 'Take app payment'* or, if the customer is paying externally, tap 'Switch to cash' - find the option just under the fare amount. In case you are changing from cash to app, ensure the passenger confirms this change on their app by sliding the bar before leaving
- If applicable, include any toll charges on the same screen
- Lastly, rate the passenger and feel free to provide any additional comments
* The passenger is able to immediately exit the vehicle. FREENOW will automatically generate the payment.
What if I have entered an incorrect fare?
If you have entered an incorrect fare, please let us know quickly via the app chat.
To access the chat open the app and go to ☰ > Help > Help Centre
Please provide us with the trip details (date, time and pick-up address) and the correct fare.
We will review your case as soon as possible and correct the payment process retroactively.