Virtual Rank is a fair way to dispatch services from the airport. It works on the same concept as the physical queue.
A driver can join the virtual rank as soon as he/she enters a certain area near the pick-up point at the airport indicated by the app. The first driver to join the virtual queue will receive the first offer - which needs to match the customer's search criteria (e.g. XL car/child seat/pet /etc.).
This feature is currently only available at Dublin Airport.
How it works:
- Click on the airport icon on the main screen
- Once you enter the airport waiting area, you'll be prompted to join the 'Virtual Rank' by touching the 'Join Queue' button
- Stay in the waiting area (outlined in grey) to receive notifications of new jobs. The service offers expire after 30 seconds
You can lose your position in the queue if:
-You leave the waiting area
-You no longer have a signal (no Geolocation available)
-You don't have good mobile data coverage (Wifi can affect it)
-You're using two mobile devices (each device will reset your geolocation)
Important:
- If the driver ignores or rejects the request, he/she moves to the last position
- If the driver accepts the offer but the passenger cancels it, the driver keeps the first position
Note: The pick-up point in the car park remains the same. Check how many taxis are in the queue at any time by clicking on the airport sign on the map.