Phone masking is a tool that ensures your phone number is never shown to passengers when trying to contact them via the app.
We've turned on the phone masking function to increase the safety of all our users:
- Drivers are only able to contact the passenger once they accept the trip and right up until the trip has been completed
- Passengers are able to reach their driver via the app up to 7 days after the trip has been completed
To successfully contact a passenger, the phone number you're calling off must be the same as the number connected to your FREENOW account.