The Service Fee is a small fee charged directly to the passenger by FREENOW on certain black cab rides and goes towards making sure we can continue to provide fast, safe and quality service.
Because the fee is between FREENOW and passengers directly, rather than on your behalf, you will not see the fee in your statements or in the app.
If you have any more questions about the Service Fee that we can help with don’t hesitate to contact our Driver Care Team directly. They’ll be happy to help!