Bonuses are a discretionary payment and FREENOW reserves the right to withhold payment in cases including, but not limited to:
- Coordinating offline with a user to receive a ride
- Completing rides without genuine customers
- The use of fraudulent rider accounts
- Multiple rides with the same customer where 'Edit Destination' should have been used
- Failing to offer a high-quality service
Depending on the severity of the case, drivers who are found to be breaking these Terms & Conditions can face:
- Bonus payments were removed from the affected rides
- Removal of all bonus payments for that pay period
- Suspension from our platform and notification to TfL
Be aware that it is our legal obligation as a PHV operator to inform TfL of severe cases of dishonesty that result in suspension.