If you think you've been incorrectly adjusted, please contact our Driver Care Team who'll be able to review this for you.
The best way to do this is to reply to the adjustment email you received with full details of what happened and why the adjustment is incorrect.
If you've not received an adjustment email, you can find your adjustment details in your weekly payment invoice every Tuesday.
Once we've received your request, our Driver Care Team will review the trip details, and can reverse any adjustment where an error is found. In most cases we're able to cancel incorrect adjustments before it's removed from your pay. If not we'll reimburse the adjustment in your next pay.