In the case of rides (Private hire vehicle) trips, we will adjust the Ride Payment where
- the actual distance for the PHV Journey exceeds the estimated distance by +30% or
- the duration of the PHV Journey exceeds the initial estimate by more than 10 minutes
When a Ride Payment Adjustment is due, FREENOW will notify you via an in-app message of the new Ride Payment at the time of recalculation.