In the case of a PHV Journeys, we will adjust the Ride Payment where the actual distance for the PHV Journey exceeds the estimated distance by +30% or the duration of the PHV Journey exceeds the initial estimate by more than 10 minutes. When a Ride Payment Adjustment is due, FREENOW will notify you via an in-app message of the new Ride Payment at the time of recalculation.
How does Ride Payments Adjustment work?
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