Why am I not receiving any offers?

Here are a few tips to make sure you receive offers via the FREENOW driver app:

Jump straight to specific instructions by clicking on the suggestions below.

• How to allow location access

• How to 'Go Free'

• How to enable notifications

• How to enable notification sounds

• Other helpful suggestions

1. Allow location access

To be offered trips, the FREENOW Driver app needs access to your location. You’ll have to adjust the settings on your mobile device. Here’s how to allow access to your location on iOS and Android mobile devices. 

Top tip: Make sure your device has the latest version of the app installed.

iOS

1. Select 'Settings'
2. Scroll down to find the FREENOW app
3. Select 'Location'
4. Choose 'Always'

Android

1. Select 'Settings'
2. Scroll down to find the 'Apps' section
3. Scroll down to find the FREENOW app
4. Select 'Permissions'
5. Choose 'Location'
6. Select 'Allow only while using the app'

2. Go free

To go free, slide the toggle button from left to right. The button will change to green, and you’ll see ‘You’re free’ appear at the top of the screen. Short but effective. This will let us know that you're available to accept offers. 

   3. Enable notifications

iOS

1. Go to your phone settings and open 'Notifications'
2. Select FREENOW
3. Ensure that the 'Allow notifications' toggle is to the right/turned on
4. Below this ensure that the lock screen, notification centre, and Banners are ticked.
5. Further down the screen sounds and badges should be to the right/turned on

Android

1. Go to your phone settings and open 'Notifications'
2. Select FREENOW
3. Ensure that the 'Show notifications' toggle is to the right/turned on
4. Scroll down to the bottom of the page and select 'Push notifications'
5. When on the Push notification page, select 'Notification style' and choose 'Sound and pop-up' from the drop-down menu
6. Select 'Allow only while using the app'

   4. Enable notification sounds

 Make sure you get a notification sound whenever you receive an offer:

1. Open the FREENOW Driver app
2. Tap on the 'Menu' icon (three lines) in the bottom right corner
3. Tap on 'Settings'
4. Select the sound you want

 Top tip: Make sure the sound volume is turned up on your mobile device!

 5. Other helpful suggestions 

1. Check you're in your approved service area
2. Consider driving to an area in the city with higher demand
3. Make sure that your driver's documents, including driving licence, or vehicle documents have not expired
4. Double-check that you’re using the FREENOW Driver app (and not the FREENOW Passenger app)

Still not receiving any offers? Feel free to contact our Driver Care Team directly.

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