If the booking is made for 1 pm, the pick-up window is 1.00 pm - 1.10 pm. This way you're able to meet the passenger in time for their pick-up without having to spend additional time waiting prior to the start of the pick-up window.
Do not forget to 'Activate' the trip once you start your way to the passenger.
Got another question? Reach out to our Support Team. They'll be happy to help!