One frequent complaint we receive from passengers involves drivers initiating waiting time before they've arrived.
Starting waiting time too early can lead to unfair charges for passengers and a subpar experience with FREENOW.
Waiting time should commence only when you've confirmed arrival at the correct pick-up point and are prepared for the customer to enter your vehicle.
If waiting time begins before reaching the pick-up point, we'll deduct the waiting fees to ensure accurate passenger charges.
Our system tracks when and where waiting time starts relative to the pick-up point, allowing us to make adjustments accordingly.