If our system detects that your cancellation rate exceeds the required threshold, you will be allotted a maximum number of cancellations allowed before facing account suspension. We will provide you with regular updates on the remaining number of cancellations before suspending your account.
However, should you fall below the threshold once more, your account will be reset.
Frequent trip cancellations can result in decreased satisfaction, extended estimated arrival times, and a negative experience for our passengers. They may opt for alternative transportation options instead of choosing FREENOW."