The acceptance and cancellation rates are two metrics displayed in your app's driver profile that gauge your performance within the past 7 days.
Acceptance rate
This refers to the percentage of trip offers you accept from those dispatched to you over a rolling 7-day timeframe. Not all offers are factored into this calculation. Instances include offers displayed for less than 5 seconds, street hails processed through the app, and pre-bookings.
Elevating your acceptance rate can lead to an increase in the volume of offers you receive.
Cancellation rate
This refers to the percentage of trip offers you decide to cancel after initially accepting them, within the past 7 days. Certain cancellations, either initiated by you or by the passenger due to uncontrollable circumstances, are excluded from this rate's calculation.
The lower your cancellation rate, the greater the number of trip offers you'll be presented with.
Bear in mind that some quests may require a certain cancellation rate for you to be eligible to participate.