You no longer need to contact us to have parking fees for the airport reimbursed! It’s now completely automated. Here’s how it will work:
- Passengers will see these fees included in their overall quote when booking for the airport
- The fees will be paid automatically. Do not add this to the metered fare when in-app payment is requested
- Heathrow fixed fares, the fees will be paid separately. The fixed fares will remain unchanged for now while we work on improving these prices. As a result, you will earn £5 more on these fixed fares!
- You’ll see these fees in your earnings on the app and separated out on your invoices
- These fees are commission-free
In the event the requested payment is a 'Non-App Payment' the passenger will see this reflected in the quote before booking. It's up to you to ensure this is charged to the passenger.
Non-App Payment Metered Fares: At the end of the journey add the fee to the metered fare and charge the passenger directly. When completing the journey in the app, enter only the metered fare.
Non-App Payment Fixed Fares (Heathrow Only): The total shown is now the fixed fare + the Airport fee. Please charge the full amount shown to you, the fee is then split out and you will not be charged a commission for this fee.
Rates for Airport fees are as follows:
Drop off
- Heathrow - £5.00
- Gatwick - £5.00
- Stansted - £7.00
- Luton - £5.00
- London - No charge
- Edinburgh - £5.00
- Manchester - £5.00
Pick up
- Heathrow - £6.00
- Gatwick - £5.00
- Stansted - £10.00
- Luton - £5.00
- London - £4.50
- Edinburgh - £5.00
- Manchester - £6.00
In the unlikely event that your airport parking fee is not automatically applied in the app, complete the following:
-
- Take a screenshot of the trip
- Send the screenshot to our Driver Care Team and use the subject line 'Missing Airport Fee'